Annexes to COM(2013)430 - Enhanced co-operation between Public Employment Services (PES)

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dossier COM(2013)430 - Enhanced co-operation between Public Employment Services (PES).
document COM(2013)430 EN
date May 15, 2014
ANNEX

BENCHMARKING INDICATORS

A.The quantitative indicators for the areas listed in points (a)(i) to (iv) of Article 4(1):

1.Contribution to reducing unemployment for all age groups and for vulnerable groups:

(a)Transition from unemployment into employment per age group, gender and qualification level, as a share of the stock of registered unemployed persons;

(b)Number of people leaving the PES unemployment records, as a share of registered unemployed persons.

2.Contribution to reducing the duration of unemployment and reducing inactivity, so as to address long-term and structural unemployment, as well as social exclusion:

(a)Transition into employment within, for example, 6 and 12 months of unemployment per age group, gender and qualification level, as a share of all PES register transitions into employment;

(b)Entries into a PES register of previously inactive persons, as a share of all entries into that PES register per age group and gender.

3.Filling of vacancies (including through voluntary labour mobility):

(a)Job vacancies filled;

(b)Answers to Eurostat's Labour Force Survey on the contribution of PES to the finding of the respondent's current job.

4.Customer satisfaction with PES services:

(a)Overall satisfaction of jobseekers;

(b)Overall satisfaction of employers.

B.Areas of benchmarking through qualitative internal and external assessment of performance enablers for the areas listed in points (a)(i) to (iv) of Article 4(1):

1.Strategic performance management;

2.Design of operational processes such as effective channelling and profiling of jobseekers and tailored use of active labour market instruments;

3.Sustainable activation and management of transitions;

4.Relations to employers;

5.Evidence-based design and implementation of PES services;

6.Effective management of partnerships with stakeholders;

7.Allocation of PES resources.