Annexes to COM(2011)707 - Consumer programme 2014-2020 - Main contents
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This page contains a limited version of this dossier in the EU Monitor.
dossier | COM(2011)707 - Consumer programme 2014-2020. |
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document | COM(2011)707 ![]() |
date | February 26, 2014 |
TYPES OF ACTIONS
Objective I
Safety: to consolidate and enhance product safety through effective market surveillance throughout the Union
1. | Scientific advice and risk analysis relevant to consumer health and safety regarding non-food products and services including support for the tasks of the independent scientific committees established by Decision 2008/721/EC. |
2. | Coordination of market surveillance and enforcement actions on product safety with regard to Directive 2001/95/EC, and actions to improve consumer services safety:
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3. | Maintenance and further development of databases on cosmetics:
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Objective II
Consumer information and education, and support to consumer organisations: to improve consumers’ education, information and awareness of their rights, to develop the evidence base for consumer policy and to provide support to consumer organisations, including taking into account the specific needs of vulnerable consumers
4. | Building and improving access to the evidence base for policy-making in areas affecting consumers, for designing smart and targeted regulations and for detecting any market malfunctioning or changes in consumers’ needs, providing a basis for the development of consumer policy, for the identification of the areas most problematic for consumers and for the integration of consumer interests into other Union policies, including:
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5. | Support through financing of Union-level consumer organisations and through capacity building for consumer organisations at Union, national and regional level, increasing transparency and stepping up exchanges of best practices and expertise:
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6. | Enhancing the transparency of consumer markets and consumer information, ensuring consumers have comparable, reliable and easily accessible data, including for cross-border cases, to help them compare not only prices, but also quality and sustainability of goods and services:
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7. | Enhancing consumer education as a life-long process with a particular focus on vulnerable consumers:
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Objective III
Rights and redress: to develop and reinforce consumer rights in particular through smart regulatory action and improving access to simple, efficient, expedient and low-cost redress including alternative dispute resolution
8. | Preparation by the Commission of consumer protection legislation and other regulatory initiatives, monitoring the transposition by Member States and the subsequent evaluation of its impact, and the promotion of co-regulatory and self-regulatory initiatives and monitoring the real impact of those initiatives on consumer markets, including:
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9. | Facilitating access to dispute resolution mechanisms for consumers, in particular to alternative dispute resolution schemes, including through a Union-wide online system and the networking of national alternative dispute resolution entities, paying specific attention to adequate measures for vulnerable consumers’ needs and rights; monitoring of the functioning and the effectiveness of dispute resolution mechanisms for consumers, including through the development and maintenance of relevant IT tools and the exchange of current best practices and experience in the Member States:
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Objective IV
Enforcement: to support enforcement of consumer rights by strengthening cooperation between national enforcement bodies and by supporting consumers with advice
10. | Coordination of surveillance and enforcement actions with regard to Regulation (EC) No 2006/2004, including:
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11. | Financial contributions for joint actions with public or non-profit bodies constituting Union networks which provide information and assistance to consumers to help them exercise their rights and obtain access to appropriate dispute resolution, including out of court online resolution schemes (European Consumer Centres Network), also covering:
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(1) Regulation (EC) No 1223/2009 of the European Parliament and of the Council of 30 November 2009 on cosmetic products (OJ L 342, 22.12.2009, p. 59).
ANNEX II
INDICATORS IN ACCORDANCE WITH ARTICLE 3 OF THIS REGULATION
Objective I
Safety: to consolidate and enhance product safety through effective market surveillance throughout the Union
Indicator | Source | Current situation | Target |
% of RAPEX notifications entailing at least one reaction (by other Member States) | RAPEX | 43 % (843 notifications) in 2010 | Increase of 10 % by 2020 |
Ratio number of reactions/number of notifications (serious risks) (1) | RAPEX | 1,07 in 2010 | Increase of 15 % by 2020 |
Objective II
Consumer information and education, and support to consumer organisations: to improve consumers’ education, information and awareness of their rights, to develop the evidence base for consumer policy and to provide support to consumer organisations, including taking into account the specific needs of vulnerable consumers
Indicator | Source | Current situation | Target |
Number of complaint bodies and number of countries submitting complaints to the ECCRS | ECCRS (European Consumer Complaints Registration system) | 33 complaint bodies from 7 countries in 2012 | 70 complaint bodies from 20 countries by 2020 |
Objective III
Rights and redress: to develop and reinforce consumer rights in particular through smart regulatory action and improving access to simple, efficient, expedient and low-cost redress including alternative dispute resolution
Indicator | Source | Current situation | Target |
% of those cases dealt with by the ECCs and not resolved directly with traders which were subsequently referred to alternative dispute resolution (ADR) | Annual ECC report | 9 % in 2010 | 75 % by 2020 |
Number of cases dealt with by a Union-wide online dispute resolution (ODR) system | ODR platform | 17 500 (complaints received by ECCs related to e-commerce transactions) in 2010 | 100 000 by 2020 |
% of consumers who took action in response to a problem encountered in the past 12 months | Consumer Scoreboard | 83 % in 2010 | 90 % by 2020 |
Objective IV
Enforcement: to support enforcement of consumer rights by strengthening cooperation between national enforcement bodies and by supporting consumers with advice
Indicator | Source | Current situation | Target | ||||
Level of information flow and cooperation within the CPC Network: | CPC Network Database (CPCS) | annualised averages 2007-10 | |||||
| 129 |
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| 142 |
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| 63 |
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% of enforcement requests handled within 12 months within the CPC Network | CPC Network Database (CPCS) | 50 % (reference period 2007-10) | 60 % by 2020 | ||||
% of information requests handled within 3 months within the CPC Network | CPC Network Database (CPCS) | 33 % (reference period 2007-10) | 50 % by 2020 | ||||
Number of contacts with consumers handled by the European Consumer Centres (ECC) | ECC report | 71 000 in 2010 | Increase of 50 % by 2020 | ||||
Number of visits to the websites of the ECCs | ECC-Net Evaluation Report | 1 670 000 in 2011 | Increase of 70 % by 2020 |
These indicators might be considered in conjunction with general context and horizontal indicators.
(1) a notification can trigger several reactions from authorities of other Member States